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From my experience it depends on the channel you buy through. For standard Ritchie Bros auctions it is mostly buyer responsibility after the sale, so inspections and due diligence matter a lot. That said their support teams are usually responsive with documents, logistics, and export help. If...

In my view it is a combination of scale, trust, and execution rather than one single factor. Ritchie Bros built early liquidity through large unreserved auctions, which attracted serious buyers and created strong price discovery. Once that trust was established, it became a self reinforcing...

I've used SmartEquip on a couple machines we picked up after auction and it was more helpful than I expected. Having the parts diagrams tied to the serial number made ordering way faster and cut down on wrong parts. It didnt replace our maintenance planning, but it definitely reduced downtime...